Your satisfaction is guaranteed by buying through our website. The return of defective products will be accepted as long as a request is issued within a margin of 30 days from the day you received your order. Products may also be accepted for reimbursement to the extent they have never been used and a request sent within 15 days from the day they were received. Shipping charges are not subject to return.
We check our products before putting them on sale. Before sending any order, we inspect every part of the order. If you have doubts about how to use our products, do not hesitate to contact us, we will be happy to help. Our website is not liable for damages caused to persons during or after the use of the products.
Defective products can be exchanged for another copy of the same model as long as a request is sent within 15 days from the date you received your order. No changes will be accepted after this 15-day period. Shipping charges are not subject to return.
Products can be refunded as long as:
1. A request is sent within 30 days from the date you received your order.
2. The product has not been used.
3. All shipping material, with the package, accessories, and supplies are included in the return.
4. The shipping costs of the package are paid by the customer.
Any product that does not meet the above conditions are subject to a charge for return costs.
Refunds will not be accepted in case of damaged products or in those in which the original package is missing. If the customer does not lend to pay shipping costs, no refund will be made.
The refund will be made following the same form used for the purchase, and will be made within a period of 14 days usually.